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Privacy Policy

The entities comprising Scorchers Services II Private Limited, its subsidiaries and affiliated companies (collectively referred to herein as "the Company," "We," "Us," or "Legal Notice Reply”), place paramount importance on safeguarding the privacy and security of your personal information ("Personal Data"). We prioritize the establishment and maintenance of your trust.

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This Privacy Policy ("Privacy Policy" or "Policy") outlines the methods and principles governing our collection, use, processing, and disclosure of your Personal Data in connection with your use of our products, services, and our website. Please note that this Policy does not apply to our partners, each of whom may maintain their own privacy policy. In situations where you interact with such partners, we strongly encourage you to review the privacy policy applicable to that particular site, service or interaction.

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By using our products, services, and website, you hereby acknowledge that you have read, understood, and agree to the processing of your Personal Data in accordance with the terms of this Privacy Policy and our Terms of Use.

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1. DEFINITIONS

For the purposes of this Privacy Policy:

  • “Personal Information” means any data that can identify an individual, such as name, address, contact number, email address, identification number, PAN, financial details, or payment card information.

  • “User” means any individual who signs up for or uses the Services.

  • “User Account” means the account created by a User to access our Services.

  • “Platform” means the Legal Notice Reply online platform, including all associated features, functionalities, and content.

  • “Services” means all offerings, tools, and features provided by Legal Notice Reply through the Platform.
     

2. INFORMATION WE COLLECT

We collect the following categories of Personal Data:

  • Account and Contact Information – Name, email, phone number, address, username, and password, provided when creating or managing a User Account.

  • Payment Information – Credit/debit card details, billing address, and transaction details, collected through third-party payment processors.

  • Content and Inputs – Legal queries, documents, prompts, and other information you submit to the Services, along with related outputs.

  • Third-Party Logins – Information from linked third-party accounts (e.g., Google, Apple) used for authentication.

  • Support Interactions – Information shared when you contact us for assistance.

  • Usage Data – Website visits, log files, cookies, IP address, device information, and browsing activity.
     

3. HOW WE USE YOUR INFORMATION:

We do not share, sell, or rent your personal information to any third party for their marketing purposes. We use your name and email address only to communicate with you about your legal advice and services, and to improve our Platform. We may use the information we collect for various purposes, including but not limited to:

  • Providing and maintaining our services.

  • Personalizing your experience and delivering tailored content as per your legal query.

  • Communicating with you, including responding to legal queries and providing support.

  • Analyzing usage trends and improving our website and services.

  • Analyzing usage trends and improving our website and services.

  • We may use the information collected from you to register you or your device for a Service, to provide a service or feature your request, to provide customized content and make recommendations based on your past activities on our website.

  • We may use your information to improve and enhance existing Legal Notice Reply products, services and Website and develop new offerings, recommendations, and other communications and learn more about customers’ preferences in general.

  • Our use of your personal data will always have a lawful basis, either because it is necessary for our performance, or because you have consented to our use of your personal data.

  • Legal Notice Reply tracks visit data to its website, such as the number of visitors, the frequency of visits, and how long visitors spend on each page.

  • This information is used internally to improve the website, develop products, and for marketing.

  • This information helps verify your access rights to certain content and services on the website.
     

5. YOUR RIGHTS

Subject to applicable data protection laws, you have the following rights:

  • Access – Request a copy of your Personal Data.

  • Rectification – Correct inaccurate or incomplete data.

  • Erasure – Request deletion of your Personal Data.

  • Restriction – Request limited processing of your Personal Data.

  • Objection – Object to certain processing activities.

  • Portability – Request transfer of your Personal Data to another service provider.

  • Complaint – Lodge a complaint with a supervisory authority.

  • To exercise these rights, please contact us at the details provided below.
     

6. DATA SECURITY

Legal Notice Reply shall ensure that your personal data is stored securely. Therefore, Legal Notice Reply has introduced adequate physical, technical, and organizational measures and plans to protect and secure all information collected via Legal Notice Reply Services. The aim is to eliminate the unauthorized or unlawful processing of your personal data, or accidental, unauthorized, or unlawful access, use, transferring, processing, copying, transmitting, alteration, loss or damage of your personal data. Legal Notice Reply protects your data in particular in the following ways

  • Encrypting data

  • Using multiple levels of internal system logs

  • Enforcing the strong password policy of Hashing User passwords

  • Penetration testing
     

These measures do not deprive you of your duties to undertake proper steps in order to secure your own personal data. You should, inter alia, regularly change your passwords. On the other hand, you should not, inter alia, use predictable usernames and/or passwords, share your password with other persons, or grant access to your User Account and/or disclose your personal data to other persons. Legal Notice Reply will never ask you for your password in any unsolicited communication. Please notify our data protection officer immediately upon any unauthorized use of your User Account or any other suspected breach of security.

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7. THIRD PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external sites you visit.
 

8. COOKIES

Cookies are small blocks of data created by a web server while a user is browsing a website and placed on the user's device. We utilize cookies to accumulate small fragments of information on designated portions of the website to facilitate analysis of website Services, user engagement, and measurement of promotional effectiveness. Kindly note that specific features offered through the website are only available via a “cookie.”
 

Cookies are used to reduce the frequency of password entry during a session. Cookies further assist us in obtaining information beneficial for tailoring Services more precisely to your interests. You have the discretion to decline our cookies if your device allows, although this may limit your ability to utilize certain features on the website, and you may need to provide your password more frequently during a session.
 

9. DATA RETENTION

We retain Personal Data only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law. Retention periods may vary depending on the type of data:
 

  • Account and profile data – retained while your account is active.

  • Payment and transaction data – retained in line with statutory requirements (e.g., RBI guidelines).

  • Support queries – retained as long as reasonably necessary to address your request.

 

Once data is no longer required, it is securely deleted or anonymized.
 

10. COMPLIANCE

We ensure adherence to industry-standard best practices and applicable controls in line with the required certifications. We ensure adherence to industry-standard best practices and applicable controls in line with these certifications.
 

We have successfully satisfied the "Data Localization" stipulations as per the guidelines prescribed by the Reserve Bank of India (RBI), ensuring that all payment data is securely stored within the territorial limits of India.
 

11. MODIFICATIONS TO PRIVACY POLICY

We reserve the right to alter, modify and amend this policy at any point of time, taking effect immediately after updating. Any amendments shall take effect immediately upon posting the revised Privacy Policy. We advise you to periodically review this page for the most recent information on our privacy practices. Your usage of the website shall be deemed to be consent to the Privacy Policy as modified from time to time.
 

12. GRIEVANCE REDRESSAL OFFICER

In the event of any grievance pertaining to our privacy policy or practices involving the usage of data, the Grievance Redressal Officer may be contacted.

for any concerns regarding your experience with Legal Notice Reply, reach out to us via our support channels here. If your issue remains unresolved, you can escalate it to our grievance officer Mr. Tanmay Kumar.

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